Putting AI to Work in Facilities: Practical Adoption for Banking and Credit Unions – presented by Facility OS Executives Thiago Lang and Zuzanna Geib

Every facilities team in banking is being asked the same question: where does AI actually belong, and where does a human still have to make the call? This session skips the hype and stays practical. We start with a simple way to see AI in three layers, from personal productivity to enterprise automation, then map where it fits among the systems a facility manager already runs. From there we look closely at two problems every financial institution knows well: controlling who gets onto your site, and managing what comes through your doors. We close with a maturity model you can use to place your own organization, and a short set of questions to bring back to leadership.

You'll leave with:

• A clear read on which AI use cases are worth the investment, and which are not.
• Two real examples: AI-powered watchlists for visitor and contractor access, and an AI receiving assistant for mail and parcels.
• The human approval gates that keep AI defensible when an examiner asks how a decision was made.

Built for facility managers, security leads, and operations professionals in the IFMA Banking Institute and Credit Union Council.